As of April 29, 2015
Job Title: Public Relations Specialist - Writer
Status: Full-time, Non-Exempt
AFSA is currently accepting resumes for a Member Services Representative whose primary focus will be communicating with the survivors of deceased AFSA members and explaining the survivor benefits as well as processing death claims. The ideal candidate will be able to communicate in a compassionate and understanding manner with grieving individuals. Must have excellent interpersonal skills, verbal and written communication skills, and be a team player.
Responsibilities:
· Provides excellent customer service daily to AFSA members; has special focus on survivors of deceased members.
· Communicate in a compassionate manner (phone, email or letter) with members/surviving family or beneficiary; explain member benefits, answer questions about survivor benefits available.
· Communicate in a professional manner (phone, email or letter) with members; provide information on products/services, take new/renewal membership applications, collect member payment information for member dues, recruit new members, update member information, and obtain details of member complaints.
· Administers the death claims process for life insurance and accidental death and dismemberment insurance benefits. Communicate with insurance company to initiate the death claim. Verify and provide accurate information regarding the deceased member and the survivor to the insurance company in a timely manner; prepare the claim packet including the member’s information, beneficiary information, copy of the death certificate, etc.; remit to insurance company for processing. Follow up to resolve issues/questions concerning beneficiary information, including researching beneficiary information in member search data bases (e.g. Intelllus), obtain copy or original of a certified death certificate. Ensure payment issued to correct beneficiary; verify member’s/beneficiary’s status, mailing address, etc.
· Maintains filing system for all correspondence relating to deceased members.
· Maintains the membership database (IMIS), enter new member data, take orders, cancel accounts, update existing/deceased member data; enter and track status of member death claims.
· Performs receptionist duty as required. Answers and directs calls to departments as appropriate.
· Greets visitors to AFSA Headquarters and the Airmen Memorial Building; announces visitors to the appropriate office or department; record visitor names in visitor log; provide museum visitors with information and collects comments.
· Back up support for the JROTC and CAP Member Services Representative as needed. Provides administrative assistance with the Awards programs; prepare reports and assemble records for Director’s review. Other duties as may be assigned by the CEO/COO.
Requirements:
· Qualified candidate with a High School Diploma or equivalent.
· Minimum of 2 to 3 years administrative experience or equivalent related work experience in customer service
· Knowledge of MS Office Suite and IMIS
· Organizational skills, attention to detail and accuracy are required
· Excellent oral and written communication skills and the ability to communicate in a compassionate and understanding manner with grieving parties;
· Understanding of Air Force organization and culture is highly preferred
To apply in confidence, please submit a resume and cover letter with salary desired for consideration at this link only: http://bitly.com/AFSA-MSR
We are proud to be an Equal Opportunity Employer.
Job Title: Public Relations Specialist - Writer
Status: Full-time, Non-Exempt
AFSA is currently accepting resumes for a Member Services Representative whose primary focus will be communicating with the survivors of deceased AFSA members and explaining the survivor benefits as well as processing death claims. The ideal candidate will be able to communicate in a compassionate and understanding manner with grieving individuals. Must have excellent interpersonal skills, verbal and written communication skills, and be a team player.
Responsibilities:
· Provides excellent customer service daily to AFSA members; has special focus on survivors of deceased members.
· Communicate in a compassionate manner (phone, email or letter) with members/surviving family or beneficiary; explain member benefits, answer questions about survivor benefits available.
· Communicate in a professional manner (phone, email or letter) with members; provide information on products/services, take new/renewal membership applications, collect member payment information for member dues, recruit new members, update member information, and obtain details of member complaints.
· Administers the death claims process for life insurance and accidental death and dismemberment insurance benefits. Communicate with insurance company to initiate the death claim. Verify and provide accurate information regarding the deceased member and the survivor to the insurance company in a timely manner; prepare the claim packet including the member’s information, beneficiary information, copy of the death certificate, etc.; remit to insurance company for processing. Follow up to resolve issues/questions concerning beneficiary information, including researching beneficiary information in member search data bases (e.g. Intelllus), obtain copy or original of a certified death certificate. Ensure payment issued to correct beneficiary; verify member’s/beneficiary’s status, mailing address, etc.
· Maintains filing system for all correspondence relating to deceased members.
· Maintains the membership database (IMIS), enter new member data, take orders, cancel accounts, update existing/deceased member data; enter and track status of member death claims.
· Performs receptionist duty as required. Answers and directs calls to departments as appropriate.
· Greets visitors to AFSA Headquarters and the Airmen Memorial Building; announces visitors to the appropriate office or department; record visitor names in visitor log; provide museum visitors with information and collects comments.
· Back up support for the JROTC and CAP Member Services Representative as needed. Provides administrative assistance with the Awards programs; prepare reports and assemble records for Director’s review. Other duties as may be assigned by the CEO/COO.
Requirements:
· Qualified candidate with a High School Diploma or equivalent.
· Minimum of 2 to 3 years administrative experience or equivalent related work experience in customer service
· Knowledge of MS Office Suite and IMIS
· Organizational skills, attention to detail and accuracy are required
· Excellent oral and written communication skills and the ability to communicate in a compassionate and understanding manner with grieving parties;
· Understanding of Air Force organization and culture is highly preferred
To apply in confidence, please submit a resume and cover letter with salary desired for consideration at this link only: http://bitly.com/AFSA-MSR
We are proud to be an Equal Opportunity Employer.