BREAKING NEWS AND PERTINENT INFORMATION DIRECTLY FROM THE
DEPARTMENT OF VETERANS AFFAIRS NATIONAL OUTREACH OFFICE

These important briefings are provided through AFSAs Veterans Service Organization's Communicators Partnership with the National Veterans Outreach Office, Department of Veterans Affairs. 

Get Started with the VA: ​https://www.va.gov/getstarted/

Two easy-to-read options explaining the Veterans Benefits you have earned.
Federal Benefits for Veterans, Dependents and Survivors
​Comprehensive 70pp booklet - download here
HELLO. Welcome to VA. Let’s get Started
Quick Start 20pp pamphlet - download here

2023 Veterans Service Organization Communications Meeting Overview & Materials

My HealtheVet Sign In Changes: To improve Cybersecurity, a multi-factor authentication is now required. Review the steps below, and download the full instructions to read, print and share.
MAY is Mental Health Awareness Month - 2022 Campaign Overview and Materials
VA's annual campaign in May highlights resources and inspirational messages from Veterans.  This year's theme, Veterans Know, encourage help-seeking behavior and focuses on connecting audiences with inspirational messages and helpful advice from Veterans. The campaign aims to reduce barriers surrounding mental health treatment, including: Misconceptions, Stigma, Negative generalizations associated with mental health symptoms, conditions, and treatment,
MILLION VETERAN PROGRAM - 10th Anniversary. Launched in 2011, MVP is a national VA research program and one of the world's largest programs on genetics and health. Designed to advance precision health care by learning how genes, lifestyle, and military experiences and exposures affect health and illness. With 875,000+ Veterans enrolled, we're close to  reaching the historic milestones of 1,000,000+ Veterans in MVP.  Veterans do not need to receive care at VA to sign up. Learn more, download images and information to share here now.
NATIONAL HEALTHCARE DECISIONS DAY | April 16 
Did you know? National Healthcare Decisions Day is April 16, 2022. To recognize the day, have a conversation about what matters most to you. Talk with your loved ones and consider writing your wishes in an advance directive. Sharing your health care decisions can reduce stress on your loved ones during an unexpected health crisis. We can’t plan for everything, but we can share what matters to us with the people we trust.
 
Considering these questions can help get you started:
  • What would I want if I were hurt, injured or sick and could not communicate?
  • Have I talked with someone I trust to make health care decisions for me?
  • What do I want my loved ones to know about my health care wishes?
  • Have I named someone to make health care decisions for me if there ever comes a time when I am unable?
National Healthcare Decisions Day (NHDD) exists to inspire, educate and empower the public and providers about the importance of advance care planning. NHDD is an initiative to encourage patients to express their wishes regarding healthcare and for providers and facilities to respect those wishes, whatever they may be.  Find more information here: Making Decisions: Advance Care Planning

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Whole Health Month is the perfect time to download the Live Whole Health App. 
​VA’s Live Whole Health app is a free and easy to use tool created for Veterans and others who are ready to take the next step in their Whole Health journey. With this app, you can fill out your personal health inventory, set goals, and learn more about Whole Health. Download the app today to #LiveWholeHealth: https://mobile.va.gov/app/live-whole-health

​What matters to you? After a devastating cancer diagnosis, Army Veteran Jennifer Yarbrough answered that question for herself through the Whole Health program. Working with her Whole Health coach, who happened to share her passion for motorcycles, she regained hope and started living her best life: https://www.va.gov/WHOLEHEALTH/features/Veteran_finds_support_in_Whole_Health.asp
VOTERS ASSISTANCE | As part of a government-wide effort to tackle barriers to voting that many Americans face, VA announced a new initiative this week to provide voter assistance to Veterans, families, caregivers and survivors at VA facilities across the country. VA is doing this because we recognize that advocating for all Veterans include advocating for their ability to exercise the rights they fought for and to participate in the civic life that they defended in uniform. During his speech at the 57th anniversary of Bloody Sunday in Selma, AL, Deputy Secretary Donald Remy said, “For too long, too many Americans have fought too hard around the globe to protect our rights and freedoms only to fight brutal battles here at home for their own rights and freedoms.” This work ensures “Veteran access to that most sacred right they fought for and so many died for.”
 
As part of this effort, our goal this year is to establish a pilot voter assistance program in select facilities in six states where Veterans and their families, caregivers, and survivors  can go to receive voter assistance information and support.
 
As we work towards establishing this pilot program, we are asking you to complete this survey which would help us identify the barriers that Veterans face when registering to vote. Additionally, we ask you to disseminate this survey to your networks to ensure that we get as much participation from our Veterans and their families, caregivers, and survivors, especially from communities that are more likely to be affected by barriers to voting.
 
Finally, we invite you to visit va.gov/vote, which is our new online portal for resources available to Veterans and their families, caregivers, and survivors on registering to vote. We encourage you to visit the site and we welcome any feedback you may have on how we can make the site more effective at meeting the needs of our customers. 

January 11, 2022 Veterans Service Organization Communications Meeting Overview & Materials

Intimate Partner Violence Pilot Program Launch
VA is committed to addressing Intimate Partner Violence (IPV) and Building Healthy Relationships.
Since 2014, VA has provided comprehensive and integrated services to Veterans, their partners and VA staff who experience IPV.

Did you know?
• One in three women and one in four men in the general population report experiencing IPV.
• Veterans may be disproportionally impacted by IPV according to research.

Veteran Resources:
Veterans who have experienced or are experiencing IPV are encouraged to:
1. Contact an IPVAP coordinator at the nearest VA medical center.
2. Call the National Domestic Violence Hotline at 1-800-799-7233or 1-800-787-3224(TTY).
3. Call the National Sexual Assault Hotline at 1-800-656-4673 or online.rainn.org
For more information about VA’s IPVAP program, visit https://www.socialwork.va.gov/IPV/About.asp
Reserve and Active-Duty Claim Processing

Claim received
  • VA Form 21-526 EZ, Application for Disability Compensation and Related Compensation Benefits,va.gov
Initial Development
  • Claim established (End Product Control)
  • Request verification of service
  • Request Service Treatment Records (STRs)
Supplemental Development
  • Verify Service
  • Review STRs and DD 214 to determine which (if any) examinations are warranted
  • Order examinations
  • Additional evidence from Veteran
Rating Determination
Award Authorization and Veteran Notification

Additional Development for Reservist
Verification of Qualifying Service
  • Unlike Active Duty, Reserve and National Guard (NG) serve on inactive duty for training (IDT) and active duty for training (ADT), so it is critical that VA verify when the claimed disability occurred or was aggravated.
  • Requesting personnel records and DD-214.
Requesting Service Treatment Records
  • Reserve and NG may have been treated at a non-Military Treatment Facility. If not received with the claim, these records are requested by the claims processor.
  • Treatment records may also be kept with the unit and may have been requested.
SUMMARY
  • Verification of Service, Line of Duty (LOD) determinations, and requesting records directly from the unit, or non-military installations are unique steps that maybe associated with adjudicating Reserve and NG claims.
  • Identifying locations to request information is necessary for all Veterans who file claims for VA Disability Compensation.
  • Follow-up development might also be required if information is not received after first request.
  • Average Days to Complete (ADC) for FY21 was 112 days. This included Veterans who served in the Reserves as well as those who served Active Duty only.
Veterans Health Administration - Extended Geriatric Care
The Office of Geriatrics and Extended Care is launching a five-year expansion of the Home-Based Primary Care, Medical Foster Home, and Veteran Directed Care programs to increase Veterans’ access to home and community-based services and improve health outcomes. This five-year expansion will help meet the health care needs of the aging Veteran population while honoring Veterans’ preferences to age safely at home. The expansion will be phased in over 5 years with new teams starting each fiscal year

Who does the VA Serve?
  • 48%of VHA Enrollees are ages >65
  • 59%of VA Expenditures are spent on Veterans age >6
  • 38% increase in Veteran's age >85 by FY39
  • 278% increase in Female Veterans age >85 by FY3
  • 535% increase in Veteran’s age > 85 NH-eligible by FY39

Home Based Primary Care (HBPC) will add 75 teams to areas with the highest unmet need. 
HBPC provides primary care for Veterans in their homes who have complex health care needs for ongoing diseases and illnesses that affect their health and daily activities.

Medical Foster Home (MFH) will be expanding to 58 additional VAMCs.
MFHsare private homes in which caregivers provides nursing-home level care to a few individuals. VA inspects and approves all Medical Foster Homes. It may be appropriate for Veterans who require nursing home care but prefer a non-institutional setting with fewer residents.

Veteran Directed Care will expand to 70 additional VAMCs.
VDC is a consumer-directed approach to care for Veterans who need personal care services and help with activities of daily living.
Veterans are given a budget for services and can hire their own workers to meet their daily needs to help them live independently at home or in their community.
Age-friendly health care designed around what matters most to Veterans.
VA Office of Tribal Government Relations (OTGR) -  Tribalgovernmentconsultation@va.gov
Established office in January 2011
  • In response to President Clinton’s Executive Order 13175 and President Obama’s memorandum on Tribal Consultation date November 5, 2009
  • Recognizes unique Government-to-Government relationship with Tribes
  • 6 FTEE –Director, Program Analyst, 4 Regional Specialists
VA’s Tribal Consultation Policy completed February 2011
  • First VA Consultations occurred in 2012
  • Most recent in August 2018
OTGR Specialists hired August/September 2011
  • Responsible for managing a portfolio of relationships with Tribal governments within a specific region –currently 574 federally recognized tribes
  • Serve as a resource to Tribal Governments for VA services
​VA UPDATE: Tribal Consultation & Legislation
  • VA Tribal Consultation Plan submitted to OMB by April 27, draft with Tribal Consultation input to be submitted by the end of October: Joint Tribal Consultation was hosted by the Department of Veterans Affairs, Department of Treasury, Social Security Administration, and the Small Business Administration on April 6–8, 2021 in reference to the January 26th Presidential Memorandum on Tribal Consultation and Strengthening Nation-to-Nation Relationships. VA proposes to make changes to the existing Tribal Consultation Policy, which will include the role of the soon to be formed VA Advisory Committee on Tribal and Indian Affairs.
  • VA Advisory Committee on Tribal and Indian Affairs (or VA TAC): TAC is a 15 member FACA committee. 12 representatives will be from the historic Indian Health Service regional Areas, one Native Hawaiian representative, one Urban Indian Organization representative, one at large representative, at least half of the committee will be comprised of Veterans. It will serve to improve tribal engagement and consultation, support the nation-to-nation relationship and serve to uphold treaty and trust obligations the United States has with tribal governments, but within the context of Veterans Affairs. SECVA announced the TAC committee members in a press release issued October 7. First (virtual) meeting anticipated to occur December, 2021.
  • Co-payment prohibitions for Native American Veterans: By January 5, 2022, Veterans who meet the definition of Indian set forth in Section 1603 of the Indian Health Care Improvement Act will no longer be subject to co-pays from the VA. A 60-day tribal consultation comment period opened on March 17 and VHA is held a virtual tribal consultation on April 29. VHA is reviewing the input regarding the process of identifying the population of Veterans eligible for this co-pay exemption. Delay in legislation implementation anticipated until mid 2022, but it will be implemented retroactive to 1/5/22.
  • Reimbursements to Indian Health Service and Purchase Referred Care (PRC): Amends the Indian Health Care Improvement Act to provide for VA to reimburse IHS and Tribal Health Programs for their PRC/specialty care expenditures. VHA is working with HHS regarding how this law intersects with the Mission Act authority and appropriations for purchasing community care for Veterans and how VHA can be accountable for the care coordinated by IHS and THP if VHA isn’t in charge of coordinating the care using its own authorities and provider requirements. Other things to consider with reimbursement implementation are being outlined by both agencies.
  • Urban Indian Health Programs and Reimbursement Agreements with VHA:VHA may now purchase care from 41 Urban Indian Organizations that historically had little relationship with the VA.
  • VA State Veterans Homes Grants: DTLL was sent to tribal leaders on May 24. The VHA Geriatrics and Extended Care are the offices responsible for administering the funding and working on regulatory changes to this program.
VHA-IHS MOU UPDATE
  • First MOU signed in 2003 to improve access and health outcomes for American Indian and Alaska Native (AI/AN) Veterans
  • Revise and renewed in 2010
  • New 2021 Revision –signed by both agencies 10/4/21
  • VA and IHS leadership teams revised MOU after listening sessions and tribal consultation
  • Tribal consultation is complete
  • New feature: every year, and annual MOU operational plan will be coordinated with tribal leaders through the consultation process
ON THE HORIZON
  • Four fundamental VA principals: advocacy, access, outcomes and excellence (SECVA covered these in his opening remarks last week during a listening session with NIHB)
  • Nation to Nation dialogue with federal agencies regarding Covid19 October 27 & 28.
  • White House Tribal Nations Summit held the week of November 8. SECVA co-chairs the health committee along with HHS and USDA Secretaries. Policy announcements will be made during the summit.
  • VHA Office of Academic Affiliations will release information about the GME program (VA funded medical residents working in THP and IHS locations) during the next quarter.
  • Native American Veteran Journey map project –briefing can be made available by the VA Veterans Experience Office and the Veterans Benefits Administration
  • VA Caregivers program –outreach to raise awareness of the program among AI/AN Veterans and their families is in development.
  • Quarterly OTGR newsletter released 10/12/21
  • Current: VHA has reimbursed all IHS direct service locations and 115 THP sites close to $150 million for care provided to Veterans.
 VA Takes Action to Become Federal Model for Inclusion, Diversity, Equity, and Access for Veterans and Employees - The Department of Veterans Affairs makes inclusion, diversity, equity and access a part of its cultural transformation action plan. (1/11/22) 
 VA seeks feedback to guide new copayment waiver program for Veterans at risk for suicide - To encourage outpatient mental health care and reduce any potential barriers associated with seeking it, the U.S. Department of Veterans Affairs (VA) is proposing to eliminate copayment requirements for outpatient mental health visits and reduce the copayments for medications dispensed to Veterans who are identified as high risk for suicide by a VA clinician. (1/5/22) 
 VA designates flexible funding to support homeless Veterans - WASHINGTON — The Department of Veterans Affairs disbursed $20 million in American Rescue Plan funds, Dec. 21, 2021, to VA Medical Centers to provide critical and life-saving emergency assistance to Veterans experiencing homelessness or those enrolled in the U.S. Department of Housing and Urban Development-Veterans Affairs Supportive Housing program during the coronavirus pandemic. (1/4/22)
Newly created VA senior level post to coordinate Veteran homelessness effort in Greater Los Angeles - The Department of Veterans Affairs named Keith Harris as senior executive homelessness agent for Greater Los Angeles to represent the Office of the Secretary in the implementation of the West LA Master Plan 2022. (12/22/21) 
Third report details VA’s continued efforts addressing COVID-19 pandemic - The Department of Veterans Affairs releases the third iteration of its Coronavirus Disease 2019 Response Report - Annex B addressing the pandemic from Jan. 1 through July 31. (12/22/21) 
VA strengthens care for Veterans impacted by intimate partner violence and sexual assault - The Department of Veterans Affairs recently initiated a pilot program to improve services for Veterans who have experienced or are experiencing intimate partner violence or sexual assault. (12/14/21)

June 1, 2021 Veterans Service Organization Communications Meeting Overview & Materials

Vaccine Acceptance: Education and Information Resources
Right now, 12 states have at least 50% and 10 states have 55% of the residents have received their first shot. Goal is to continue success to ensure all Veterans receive the vaccine.   
TASK: continue to share the message, and the wealth of information and resources to help educate and assist veterans in obtaining the vaccine, including:
 
Visit the website to learn more about the Covid-19 Vaccine:
https://www.va.gov/initiatives/have-questions-before-you-get-your-covid-19-vaccine/

 
Veteran Rapid Retraining Assistance Program (VRRAP)
  • For Veterans who have lost their jobs due to Covid-19, the Department of Veterans Affairs (VA) has launched the Veteran Rapid Retaining Assistance Program (VRRAP).
  •  Provides up to 12 months of tuition, fee, and monthly housing allowance payments, based on Post-9/11 GI Bill benefits, to qualifying Veterans seeking training for employment in a high-demand occupation.  

VRRAP Eligibility
✓ At least 22 years old, but not older than 66, and
✓ Unemployed because of the COVID-19 pandemic, and
✓ Not eligible for GI Bill or Veteran Readiness and Employment (VR&E) benefits (or, if eligible for the Post-9/11 GI Bill, you’ve transferred all of your benefits to family members), and
✓ Not rated as totally disabled because you can’t work, and
✓ Not enrolled in a federal or state jobs programs, and
✓ Not receiving unemployment benefits (including CARES Act benefits)

  • The Veteran application for the VRRAP is now available on VA.gov at https:// www.va.gov/education/other-va-education-benefits/veteran-rapid-retraining-assistance/
VA EMERGENCY MEDICINE #24/7/365
Did you know the VA has 141 Emergency Department Care Centers in the community providing 2.5 million visits per year with very specialized care for our Veterans?

Visit https://www.va.gov/find-locations/
Search by (City, State - Zip Code is Best) Then by Facility Type (VA Health) Then by Service Type (Emergency Care).

If you are not going there, please tell us why? Are you using virtual care? Do you have or need a emergency room care center near you?
​
VA EMERGENCY CARE OVERVIEW
  • Largest integrated Emergency Medicine healthcare delivery system in the United States
    • 1,384 FTEE Emergency Physicians
      • 45% Board Certified in Emergency Medicine
      • 61% BC Directors (80 in 17; from 37 in 07’)
    • 141 Eds and UCCs and 2.5 M visits in 2019 versus 1.9 M in 2006.
    • Represent 67% if all admissions to VAMCS.
    • Approximately 21% of ED/UCC visits lead to a hospital admission.
    • 50% of emergency care patient population is >65 or older.
    • 47% of emergency care patients have a mental health comorbid diagnosis.
VA UNITED FOR EQUALITY
Pride Month 2021
New, this year – a full month of education, support, development, resources and more. Bringing together the LGBT+ Community on a national platform for the first time in VA history.

​Learn more at the 
Outreach & Events | Outreach Events | Veterans Affairs (va.gov)
Recognizing LGBTQ+ Veterans During Pride Month | Veterans Affairs (va.gov)

New! LGB Veteran Health Chartbook
Read and download here
​
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CHARACTER OF DISCHARGE
Character of Discharge-Need for Outreach
  • Veterans may not be aware of the process to upgrade their discharge with DoD that would make them eligible for VA benefits.
  • Veterans with other than honorable service more likely to assume no eligibility and not engage VA/DoD websites to apply for benefits or upgrades.
  • DoD is giving special consideration to other than honorable discharges where the Veteran may have been experiencing mental health conditions or traumatic brain injury impacting behavior that leads to the discharge.
  • VA employees, along with internal and external stakeholders, need to be aware of options available for Veterans with other than honorable discharges, especially if they work with them in person.

Type of Military Discharge
Honorable
The highest discharge a military member can receive. It indicates the service member performed duties well, faithfully executed the mission, and was an asset to the branch of the military where the member served.
 
General Under Honorable Conditions
The overall conduct of the military member may have been exemplary in some areas, but other areas of misconduct or failure to adapt to the military environment may have resulted in such a discharge.
 
Other Than Honorable (OTH)
The most severe of the administrative discharges (which do not require a court-martial). Reasons for the OTH discharge may depend on the severity of the offenses, how a particular branch of the military has traditionally handled such issues, and other variables. Security violations, trouble with civilian authorities, assault, drug possession or various degrees of drug violations or other problems could all potentially motivate an Other Than Honorable Discharge.         
 
Bad Conduct Discharge
Result of a court-martial (special or general) and may be followed by prison time depending on the nature and severity of the conduct.
VA may review for eligibility of benefits for discharges due to special court-martial. 

Dishonorable Discharge
The most punitive of all military discharges and is given as the result of a court-martial (general). Desertion, murder, fraud, and other crimes performed in uniform can result in court-martial proceedings that lead to a Dishonorable Discharge.
*No eligibility for VA benefits when dishonorably discharged, unless insanity can be demonstrated.                                                                                                                                  
 
DoD Considerations in Upgrading Discharges
DoD is requesting that DRBs and BCRs consider symptoms of the of mental health and other factors at the time of service that may have caused misconduct leading to Other Than Honorable (OTH) discharges:
These include the following:
  • Post-Traumatic Stress Disorder (PTSD)
  • Traumatic Brain Injury (TBI)
  • Military Sexual Trauma (sexual assault and harassment)
  • Sexual Orientation (Don’t Ask, Don’t Tell)
 
IMPORTANT! VA Character of Discharge Upgrade Wizard
VA provides a character of discharge upgrade wizard on its primary website, VA.GOV:
https://www.va.gov/discharge-upgrade-instructions/
Link provides information on how to apply for a discharge upgrade with DoD to include:
  • Forms to complete (DD 293 or DD 149).
  • Evidence required.
  • Where to send completed forms and evidence.
  • What to expect once form is sent. 
 
VA Character of Discharge Review Process
  • Begins with an application for VA health or non-health benefit.
  • If applying for health benefits, use VA Form10-10 EZ.
  • VA’s COD process does not change the Veteran’s DD- 214. It only determines eligibility for VA benefits.
  • It is recommended that Veterans with other than honorable discharges apply for VA benefits to initiate VA COD process, AND apply to DoD for upgrade.
 
CONCLUSION
  • Veterans with other than honorable discharges have options to upgrade with DoD and may be eligible for VA benefits.
  • “OTH” Veterans with mental health conditions due to sexual trauma, TBI, or other experience during military service should be encouraged to upgrade their discharges and apply for VA benefits at the same time.
  • Active promotion of VA Discharge Upgrade Wizard is vital.
 
USE THE WEBSITE TO LEARN MORE:

April 29, 2021 Veterans Service Organization Communications Meeting Overview & Materials

Digital Divide Telehealth
  • Connects Veterans who do not have Internet access or a video-capable device to programs and Telehealth resources and services.
  • Virtual Medical Telehealth appointments: Vets can order blood pressure machines, pulse ox meter, thermometers, digital stethoscopes, etc. that will connect directly from patient to the healthcare provider.
  • 47,000 VA Video Connect (VVC) appointment were provided in a single day!
  • 192,162 VVC appointments/visits were completed during the week of 3/28/21 – 4/3/21.
  • Great increase in Psychotherapy and Medication Management visits and support.
  • COMING SOON: lifeline Program – Federal Emergency Broadband Benefit to help with costs for internet/wireless connection. For more information on eligibility, visit Lifeline Program for Low-Income Consumers | Federal Communications Commission (fcc.gov)and Emergency Broadband Benefit | Federal Communications Commission (fcc.gov).Task: Share the links and information to get members enrolled to use Telehealth services.
  • Fact sheet: https://connectedcare.va.gov/sites/default/files/telehealth-digital-divide-fact-sheet.pdf
 
Dependency Verification Tool
  • Creating this now to utilize on smart phones, tablets, internet for ease and access for all. Marketing materials to come to be shared later.
 
National VA Research Week – May 17-21  
Veterans Legacy Memorial Website
  • Has 3.8 million pages on the site right now!
  • NEW LAYOUT AND DESIGN: New features and re-design, submit photos/images, documents, biographies, service timeline/milestones, military awards. Follow your page and comments, images added.
  • Example shared -- Veterans widow using the page to write frequently to “speak” with her deceased husband – very moving!
  • Adding State and Tribal Veteran Cemeteries add 95 Cemeteries with over an additional 400,000 veterans’ pages. Arlington is not in there as it’s run by the Army – just for those Veterans who are in the VA National Cemeteries.
  • Website: www.va.gov.remember
 
Veterans Canteen Services
  • 200 Patriot Stores, 186 Cafes/Food Courts, 174 Coffee Shops, Snacks/Beverages Machine, Concessions, Eye Clinics, Barber Shops, On-line shopping, Food Trucks,
  • NO SALES TAX charged. Name brand items at a discount (serves Starbucks Coffee).
  • Transformed business due to covid to include: bulk groceries, grab-n-go meals, donated $6 million in PPE frontline care workers.
  • Focus: MADE IN USA items, online shopping, getting veterans back to VA health care centers.
  • Has given back 41.2million over the past 5 years – this year first year not able to support due to covid. Help needed: share ShopVCS.com with veterans and VSO members.
  • Website: ShopVCS.com
  • Sign up now to get $15 off your first purchase. Use code: VCS15
 
Opt-In to the VA Modernization Decision Review Process
  • The Veterans Appeals Improvement and Modernization Act of 2017 (AMA) allows claimants with pending legacy appeals an opportunity to withdraw from the legacy process and enter the modernized system upon receipt of a Statement of the Case or Supplemental Statement of the Case (SOC/SSOC) dated on or after February 19, 2019
  • Claimants have 60 days from the date of SOC/SSOC or within the one-year appeal period to opt-in and request an AMA decision review option
  • Claimants can choose from any of the three available review options
  • 30-day timeframe to respond to SOC/SSOC is separate from 60-day timeframe to opt-in
  • To benefit from this opportunity, claimants simply complete the required application form for the AMA review option he or she would like to participate in and return the form to the address identified on the SOC/SSOC
  • Keep in mind this opportunity is only available while a legacy appeal is still pending
  • Great Tool to use: https://www.youtube.com/watch?v=GnDGhS77B40
  • References: Decision reviews and appeals: www.va.gov/decision-reviews/
  • AMA info including forms, fact sheet, brochure, poster, and more: www.benefits.va.gov/benefits/appeals.asp
  • FAQs: www.benefits.va.gov/benefits/appeals-faq.asp and www.va.gov/decision-reviews/faq/

April 6, 2021 Veterans Service Organization Communications Meeting Overview Materials

VA DISCRETIONARY BUDGET REQUEST
Today the President released his FY 2022 Discretionary Budget Request, which includes $113.1 billion in discretionary funding for VA, a $8.5 billion or 8.2 percent increase from the 2021 enacted level (see attached request document and press release).  This funding is in addition to the substantial resources provided in the American Rescue Plan.  As in previous transitions, the budget request released today by the President reflects only one element of the president’s broader agenda.  Additional details will be available with the release of the full budget request, including details of the mandatory budget.  This release is currently panned for mid/late May.  As is our tradition, we will provide a full briefing on the budget request at that time.  Read the Official News Release here now.
WE CAN’T SERVE YOU – IF YOU HAVEN’T ENROLLED
GET CONNECTED AND KEEP UP-TO-DATE ​
SEXUAL ASSAULT AWARENESS: We believe you. We are here for you.  
MENTAL HEALTH CARE MONTH IS MAY
ELECTRONIC HEALTH RECORD MODERNIZATION (HRM)
  • ***SIGN UP AT THE PORTAL now….  www.MyVAHealth.gov
  • VA is conducting a Strategic Review of the ongoing electronic health record modernization program to ensure continued success for all future HER deployments.
  • VHA is working with OEHRM to develop additional readiness activities based on lessons learned from Spokane and is restructuring the office of the Functional Champion to assure appropriate VHA governance moving forward.
  •  ***This is the largest, most complex modernization in history… good news – all diagnostic images are live and on the site. Ophthalmology, cardiology, chest x-rays can be pulled up as you are seeing the veteran.  
  • 13,725+ signed up
  • 35,378 Medication refills through the website portal
  • 17,248 secure messages sent to providers.  
BENFICIARY TRAVEL SELF-SERVICE SYSTEM (BTSSS) YouTube Videos for support
April is Parkinson’s Disease (PD) Awareness Month. 
March 29th is the 50th Anniversary of the National Vietnam War Veterans Day. PD is a service-connected diagnosis – Agent Orange and Camp Lejeune. The PADRECCs are 6 centers of excellence for PD in the country. We have an exciting new partnership with the Parkinson Foundation to serve all our vets with PD nationwide. We use a multi-disciplinary approach including psychiatry and other allied teams. We have access to cutting edge medications, surgery and specialists.  We also love the whole health approach and have been proactively working to address the needs of vets through the pandemic with video visits and fostering social connection to prevent loneliness. Please visit our website at www.parkinsons.va.gov and encourage your members to attend the event on April 28th. ​

March 2, 2021 Veterans Service Organization Communications Meeting Overview & Materials

COVID-19 EDUCATION AND SUPPORT

Reproductive Health COVID-19 Vaccine: Frequently Asked Questions

Introduction: The purpose of this document is to provide women Veterans with information about the currently available COVID-19 vaccines. Topics discussed include vaccine recommendations for women who are trying to get pregnant, pregnant women and breastfeeding women. Pregnant women were not included in clinical trials of the available vaccines. Therefore, currently we do not have safety data from clinical trials about use of the vaccine in pregnancy. However, it is important to know that there is no evidence that COVID-19 vaccines are harmful to pregnant or breastfeeding women. Also, there is not any medical reason to think that the vaccines might be harmful. There is evidence, however, that pregnant women are at greater risk for serious complications of COVID-19. Pregnant women are 3 times more likely to end up in the intensive care unit (ICU) and 2-3 times more likely to need a ventilator (breathing tube) than COVID-19 patients who are not pregnant.
 
Some of the currently available vaccines require two doses to produce high levels of protection. If the vaccine you are receiving requires two doses, it is very important that you get both. You will not receive full protection from COVID-19 until after the second dose of Pfizer-BioNTech or Moderna vaccines.
 
While experts learn more about the protection vaccines provide, it is important to continue to use all the available tools to stop COVID-19 infections:
  • Covering your nose and mouth with a well-fitting mask
  • Staying 6 feet away from others
  • Washing hands often
  • Avoiding crowds
 
As more vaccines are approved, this guidance may change, so check in with your primary care provider or maternity care provider for updated information. You can also find updated information about the vaccine at the following links:  
Can the COVID-19 vaccine give me COVID-19?   No. The currently available COVID-19 vaccines do not contain a live virus. The vaccines work by telling your immune system to make a protein that teaches your body to recognize and fight the virus that causes COVID-19.
 
Do I have to get a pregnancy test before I receive the COVID-19 vaccine?   No, you are not required to get a pregnancy test before getting any of the COVID-19 vaccines. The currently available COVID-19 vaccines do not contain ingredients that are known to be harmful to pregnant women or to the developing fetus.
 
Can I get the COVID-19 vaccine if I am pregnant?  We do not yet have safety data about use of the vaccine in pregnancy from the clinical trials that have been done so far. However, based on what is known about these vaccines, experts believe they are likely to be safe in pregnancy.
 
Twelve expert groups on women and pregnancy published a joint statement recommending that pregnant and breastfeeding women get a COVID-19 vaccine when they are eligible to receive it. Many women may want to discuss their decision with their maternity care provider or primary care provider, but they are not required to consult their provider before deciding to be vaccinated.
 
Can I get the COVID-19 vaccine if I am breastfeeding?  COVID-19 vaccines are being offered to breastfeeding women. Although there is no safety data about the use of the vaccine in breastfeeding women, there is no evidence the vaccine is harmful to breastfeeding women or their babies. You do not have to delay or stop breastfeeding to get the vaccine.
 
Will the COVID-19 vaccine make me or my partner infertile?   Among the millions of individuals who have so far received the vaccine, no evidence has been found to suggest it affects fertility. If you are planning or trying to get pregnant, you can get a COVID-19 vaccine. You do not need to delay getting pregnant after you get a vaccine. The current COVID-19 vaccines will require two doses. If you find out you are pregnant after you receive the first dose, you should still get the second dose.
 
Can I get a mammogram after getting the COVID-19 vaccine?  COVID 19 vaccination may cause some brief changes on the mammogram. These changes will go away in 4-6 weeks. If possible, and when it does not unduly delay care, consider scheduling screening exams prior to the first dose of a COVID-19 vaccination or 4-6 weeks following the second dose of a COVID-19 vaccination. Don’t change existing appointments at this time.
 
If I decide to get a COVID-19 vaccine, what should I expect?  It is common to feel side effects after getting a COVID-19 vaccine, especially after the second dose. Side effects to vaccinations are common because the body is responding by starting to build its own immune response. You may experience body aches, fatigue, and fever. You may have pain at the injection site. These side effects may last a few days. This is normal. If you have a fever or other side effects after getting the vaccine, you can take acetaminophen, an over-the-counter medication that is safe during pregnancy. If you are worried about your side effects or they last more than a few days, talk with your maternity care provider or other health care professional.
 
Where can I get more information?  You can get more information at the Centers for Disease Control and Prevention (CDC) website. This information is updated regularly.
The Million Veteran Program Women' Campaign invites you to join our campaign to engage and enroll more women Veterans.
Million Veteran Program (MVP) Women Veterans Initiative WHAT: The MVP Women Veterans Initiative is an outreach campaign to increase awareness and enrollment of women Veterans into MVP which will launch during Women’s History Month. GOAL: By September 2021, we aim to recruit at least 5,000 women Veterans into MVP primarily through digital outreach directing them to MVP Online: mvp.va.gov.

WHY: 830,000 Veterans have enrolled into MVP, yet only 9% are women Veterans. While this is comparable to the demographics of the VHA population nationally, women Veterans are one of the largest growing groups in VA and should be well represented in research. By increasing diverse representation from women Veterans, the amount and type of research MVP is able to do on health challenges facing women Veterans, including minority women, is greatly enhanced.

WHEN: The MVP Women Veterans Initiative will launch in March 2021 in honor of Women’s History Month and continued targeted outreach will occur through at least September 2021.

HOW: MVP will use Women’s History Month as an opportunity to highlight the major contributions and sacrifices women Veterans have made to make this county a better place and to partner with women Veteran advocates such as the Center for Women Veterans, Center for Minority Veterans, and Veteran Service Organizations. In doing so, we will emphasize how women Veterans can continue to give back to their country and fellow women by joining MVP.
LEARN MORE HERE NOW.
OUTREACH EVENTS SUBMISSION AND CHECKLIST
Department of Veterans Affairs (VA) is committed to helping Veterans, their families, caregivers and survivors be aware of all viable resources to them. We invite you to share events committed to doing the same at least 10 days in advance of the event. Only events that are free to attend will be considered. Complete requests can be sent to: VAVEOCommunications@va.gov with the subject line Outreach Event.
If your organization has not previously registered with the National Resource Directory (NRD), please register with NRD (NRD.gov) before submitting your event.
Submission of event does not guarantee inclusion. All approved events will be listed on https://www.va.gov/outreach-and-events/events/
Please use this checklist to ensure all required information is provided.

VIETNAM WAR COMMEMORATION - INFORMATION
  • Public Law 110-181 § 589 (part of 2008 NDAA): Authorizes SecDef to coordinate, support and facilitate efforts of Federal entities, as well as State and local governments and organizations to thank and honor Vietnam veterans and their families, especially families who lost loved ones in the Vietnam War, on behalf of a grateful Nation.
  • Implementation Guidance (Jun 9, 2014): Outlines Commemoration enactment, as well as assistance expected from Military Services. "Change One” expected in early 2021.
  • Congressional Objectives: Thank and honor Vietnam Veterans and their families.  Distinct recognition of Gold Star families, former POWs and families of those still listed as MIA
  • Present Vietnam Veteran Lapel Pins to recognize, thank and honor United States military veterans who served during the Vietnam War Period. 
  • Eligibility: Living United States veterans who served on active duty in the U/S/ Armed Forces from November 1, 1955 to May, 15, 1975, regardless of location, are eligible to receive one lapel pin.
HOW WE CAN HELP...
  • Present Lapel Pins via ongoing distribution network (VWC provides free)
  • Public Service Announcements – Every Day is Vietnam Veteran Day
  • Support lead-up to National Vietnam War Veterans Day (29 March, 2021)
  • Display posters at key locations the week of March 29, 2021
  • Social Media – help spread the word!
  • VA blogs utilizing VWC background info
  • Encourage continual recognition throughout the year not just 29 March
  • Tell us what you have accomplished! 
READJUSTMENT COUNSELING SERVICE
Vet Center Eligibility Expansion Act
  • Open eligibility to reserve component members of the Armed Forces who served on active service in response to a national emergency/major disaster declared by the President or for the National Guard under State orders issued by the Chief Executive of that State in response to a disaster or civil disorder.
  • Additionally, eligibility will be given to any individual who participated in a drug interdiction operation as a member of the Coast Guard, regardless of the location of the operation. 
​​National Defense Authorization Act (2021)
  • VA, in consultation with the Secretary of Defense, may extend Vet Center eligibility to any member of the reserve components of the Armed Forces who has a behavioral health condition or psychological trauma.
  • This legislation will become effective January 1, 2022.  VA is in the process of assessing the impact and determining resources required for implementation of this legislation.  Further details will be forthcoming regarding the scope, time frame, and other details related to implementing services.
Programs on Assistance on Childcare for Certain Veterans (Child Care Pilot)
  • Section 5107(b): two-year pilot program to assess the feasibility and advisability of providing child-care assistance to qualified Veterans.
  • At least three Districts
  • 180 days post reportinG
Retreats
  • Given permanent authority to expand previous Women Veteran retreat pilot to all Veteran or family member cohorts using Vet Center services to include Women Veterans.
  • Create Retreat program for eligible Veterans and family members  to augment the readjustment counseling they are receiving
  • No more than 1,200 participants per year (2021-2025)

Mental Health Improvement Act Scholarship Program (Section 502)
  • Establishes a scholarship program for students pursuing a degree in psychology, social work, marriage and family therapy, or mental health counseling.
  • Requires offering a scholarship no later than one year after the enactment of Act (by Oct 2021).
  • We will partner with key stakeholders to expedite process.
  • Additional planning is ongoing to lay out program funding and manpower needs and project a date for implementation. 
Vet Center Deployments in FY ‘20
Purpose
  • Direct service and care coordination;
  • Determine local community needs
  • Steadfast support throughout the COVID-19 response.
Outcome
  • 20 deployments meeting VA’s 4th Mission;
  • 11 supported COVID-19 outreach and support
  • Six Emergency Management responses; three supporting VAMCs.
  • 927 Veterans, 100 service members, 272 family members, and 3,662 civilians served.

For additional information: Readjustment Counseling Service Communications Team
​VHARCSCommunications@va.gov, 202-360-7138 

February 9, 2021 Veterans Service Organization Communications Meeting Overview & Materials

OFFICE OF ACADEMIC AFFILIATION - DOWNLOAD FACT SHEET HERE
  • VA is proud to celebrate the 75th anniversary of its academic mission in partnership with academic affiliates across the country. Together, we prepare future health professionals through our shared “Passion to learn. Power to heal.” VA’s academic mission began in 1946 with the adoption of Policy Memorandum No. 2.
  • This remarkable partnership between VA and its academic affiliates reaches back to the end of World War II. Following the allied victory, VA faced the imminent arrival of more than 100,000 new Veteran patients. With 98 mostly rural hospitals offering fewer than 84,000 beds and only 1,000 physicians, the agency confronted a crippling lack of resources.
  • To meet this challenge, VA struck a landmark deal with medical schools to create a dynamic health care workforce of students, physician residents, and faculty who provide world-class care to Veterans while providing training to generations of future physicians.
  • The health care workforce transformation created through academic affiliations has enabled VA to be a driving force in health care and educational innovation.
  • Since 1946, VA has worked with professional schools and programs across the country to care for the Nation’s Veterans while training the clinicians who go on to care for all Americans.
  • Seventy-five years later, VA is now the backbone of the American medical system, providing training to nearly 70% of all U.S. physicians.
  • VA invests over $1 billion annually to provide clinical education and training programs, averaging 120,000 students and residents every year, as part of its mission “to educate for VA and the Nation.”
  • In 2020, nearly 118,000 health professions trainees received training at a VA health care facility through these academic partnerships.
  • VA invests over $1 billion annually to provide clinical education and training programs, averaging 120,000 students and residents every year, as part of its mission “to educate for VA and the Nation.”
  • In 2020, nearly 118,000 health professions trainees received training at a VA health care facility through these academic partnerships.

January 5, 2021 VETERANS SERVICE ORGANIZATION COMMUNICATIONS MEETING OVERVIEW & MATERIALS

COVID-19 VACCINE 
VA WHOLE HEALTH PROGRAMS
​
Whole Health is an approach to health care that empowers and equips people to take charge of their health and well-being, and live their life to the fullest.  Mission:  Transform health care to a Whole Health System of care to support the health and well-being of Veterans, VA employees and the nation.

Circle of Health- comprised of the Components of PROACTIVE Health and Well-Being
The Personal Health Inventory (PHI) provides a tool for self-reflection to prioritize health goals. The Circle, or Components of Proactive Health and Well-Being, graphic is a picture to help you think about your whole health. All of the areas in the circle are important and connected. Improving one area can benefit other areas in your life and influence your overall physical, emotional, and mental health and well-being. The human body and mind have tremendous capacity to heal, and these innate healing abilities are strengthened or weakened by many factors that we can influence.   We may not always have total control over all things in our life, but at any given time, what are the things that we might have some influence over?  This is an invitation to consider that.

Download complete Whole Health brochure here now.
AIRBORNE HAZARDS AND BURN PIT EXPOSURE FACTS
HEALTH CARE OPTIONS FOR AIRBORNE HAZARDS AND BURN PIT EXPOSURES
SEPTEMBER IS SUICIDE PREVENTION MONTH
This Suicide Prevention Month — and every month — Be There for Veterans and let them know that your organization cares. Simple gestures of support can provide hope during challenging times. As a leading Suicide Prevention Month advocate, VA will amplify the message to Veterans and their networks that support is available, suicide is preventable, and resources exist to help Veterans get back on track. #BeThereForVeterans

No matter how casually or jokingly stated, comments about emotional distress, crisis, or suicide should always be taken seriously. Someone who talks about suicide, or who shares concerning images on social media, provides others with an opportunity to intervene before suicidal behaviors occur.
According to University of Utah research portrayed in BWF Stand SMART for Heroes, Veterans who died by suicide were more likely to:
• Post about stressful events and then immediately talk about emotional distress and negative thoughts.
• Talk about alcohol consumption or post pictures involving alcoholic beverages.
• Post content that rapidly switched back and forth between positive emotional content and negative emotional content.
• Post pictures of personal firearms but not of friends and pets. 

How to Recognize and Respond to Emotional Distress on Social Media The following example language includes signs of emotional distress:
• Hopelessness: “Nothing I do makes a bit of a difference. It’s beyond my control.”
• Direct statements about suicide: “I’m having thoughts of suicide.” “I’m thinking about hurting myself.”
• Feeling trapped: “I can’t see any way out of this mess. Life will never get better.”
• Feeling like a burden: “They’d be better off without me.” “I’d be better off dead.”
• Lack of belonging: “No one cares. I just don’t fit in anywhere.”
• Guilt: “It’s all my fault. I’m to blame.”
• Saying goodbye or desire to escape: “I just wanted to tell everyone thank you for all you’ve done, but I just can’t take this anymore.”
• Feeling alone: “I’m on my own. No one cares about me.”

HERE'S HOW YOU CAN HELP:  
Anyone can help prevent Veteran suicide. Your actions can make a lifesaving difference when you reach out to a family member or friend you are concerned about and provide resources that can help. As you scroll on social media, look out for warning signs of suicide risk that are outlined in this toolkit, and follow the steps to provide support for the Veterans in your life and your community. #BeThere

VA LATEST PRESS RELEASES

​A MESSAGE FROM THE OFFICE OF PUBLIC AND INTERGOVERNMENTAL AFFAIRS
 
VA Stories of Note: June 11 – June 17
  
WVTM (NBC-13, Video) (Birmingham, Ala.), June 16: Second Gentleman, U.S. Veterans Affairs secretary to visit Alabama during COVID-19 vaccine tour
The Second Gentleman of the United States Douglas Emhoff and U.S. Veterans Affairs Secretary Denis McDonough will be visiting Alabama on Thursday. As part of the National Month of Action initiative to get more Americans vaccinated by the July 4 holiday, Emhoff and McDonough will stop in Birmingham to "highlight the ease of getting vaccinated, and mobilize grassroots vaccine education and outreach efforts."
 
The Recorder (Greenfield, Mass.), June 16: Initiative to expand health care choices for veterans
An open house on Monday will mark the start of a new collaborative initiative designed to provide veterans with more access to Veterans Affairs (VA) health care and telehealth capabilities. The initiative was announced this week by the Upper Pioneer Valley Veterans’ Services District and VA Central Western Massachusetts Healthcare System. The new service allows VA health care enrollees the option to use a dedicated, private telehealth access location…
 
Opelika Observer (Opelika, Ala.), June 16: Opelika Resident Awarded Prestigious Professional Designation
Dr. Roslyn D. Burton was awarded one of the highest designations available in the Physical Therapy profession: Board-Certified Clinical Specialist in Geriatric Physical Therapy. […] Burton is employed with the U.S. Department of Veterans Affairs: Central Alabama Veterans Health Care System where she provides care to our nation’s veterans.
 
Prairie Public (NPR, Audio) (Fargo, N.D.)June 16: Veterans' Writing Project ~ "Minot: 10 Years After the Flood"
The Historical and Cultural Society of Clay County and Fargo Veterans Affairs are collaborating on a series of public events featuring the art of local veterans in trauma recovery. One aspect of the project is a series of veterans’ writing workshops.
 
The Augusta Chronicle (Augusta, Ga.), June 15: From stairs to curbs, new power chair expands capabilities for Augusta VA and veterans
With its advanced processors, gyroscopes, lithium ion battery and the ability to climb stairs or hop curbs, the iBOT chair is not really a wheelchair. "It's a robot that you happen to sit in," said Lucas Merrow, CEO of Mobius Mobility, which makes the chair. He was on hand Monday at the Charlie Norwood VA Medical Center in Augusta to donate one to local veteran Michael Bishop and one to the Spinal Cord Injury Unit at the Augusta VA.
 
Federal News Network, June 14: Scanning military records now will improve disability claims process later, VBA says
The Department of Veterans Affairs has launched an effort to digitally scan all paper-based military personnel files, an initiative the agency said should help resolve its current backlog and better prepare VA for future challenges that may disrupt disability claims processing. The initiative is part of a partnership VA has with the National Archives and Records Administration to proactively scan millions of military personnel records, which…
 
WABE (NPR-90.1, Audio) (Atlanta, Ga.), June 14: U.S. Secretary Of Veterans Affairs Discusses Push To Vaccinate Veterans, Combat Vaccine Hesitancy
Denis Richard McDonough, U.S. secretary of Veterans Affairs, says an estimated 19 million veterans live in the United States, and the Department of Veterans Affairs has administered vaccines to roughly 3 million veterans so far.
 
Government Matters (Video), June 13: Department of Veterans Affairs has seen dramatic increase in trust scores
New data from the Veterans Experience Office at the Department of Veterans Affairs (VA) says 79% of veterans trust the agency. Trust of the VA from veterans is up 24% from 2016. John Boerstler, chief veterans experience officer at the VA, said the VSignals Survey, which the department has been issuing since 2016, shows a dramatic increase trust from respondents.
 
KSNW (NBC-3, Video) (Wichita, Kan.), June 12: VA aims to treat addiction with alternative therapies
When our nation’s heroes return from serving, they deal with pain many of us will never understand. Dr. Alisha Coulson, a psychiatrist at the Robert J. Dole VA Center, says the Department of Veterans Affairs has programs to help people battle addiction, including opioid addiction.
 
Audacy (Connecting Vets), June 11: VA, VSOs team up to expedite claims process
Through a collaborative effort with veterans services organizations and others, the Department of Veterans Affairs has launched a pilot program for accredited representatives to request an expeditious review and determination of disability claims decisions. The Claim Accuracy Request or CAR pilot program replaces a previous 48-hour review process and allows an expedited higher-level review for obvious errors in fact or law. “This program provides VA accredited agents, attorneys, and VSO representatives the opportunity to quickly address an obvious error that impacts payment and 
VA is committed to bringing Veterans health care when and where they need it using advanced #telehealth technologies. If you are a #Veteran or #caregiver find out what #VAConnectedCare can offer you: https://www.telehealth.va.gov/​

Video or Telephone Appointments: https://mobile.va.gov/app/va-video-connect
My HealtheVet: https://www.myhealth.va.gov/mhv-portal-web/home
Rx Refill: https://mobile.va.gov/app/rx-refill 
Annie App: https://mobile.va.gov/annie
Home Telehealth http://vaww.telehealth.va.gov/pgm/ht/index.asp

MESSAGE FROM THE VHA EXECUTIVE IN CHARGE - APRIL 21, 2020 - WATCH VIDEO NOW
 
Today’s video is one of thanks to our Veteran Services Organizations (VSOs).  I want to take a moment to thank and recognize the VSOs for your tremendous and unwavering support during this COVID-19 crisis.  We could not do what we do without your support, year after year, partnering with you to care for and support our Veterans.
 
This is an unprecedented time in our history, and I am so proud of what this VHA team has accomplished under such difficult circumstances.  I have been participating in the weekly VSO meetings that Secretary Wilkie has hosted and have appreciated the dialogue and feedback that we have received from the national VSO leadership as we work together to help our nation get through this crisis.
 
In addition, I have heard firsthand the great things your organizations are doing to support us. From holding blood drives, providing well-being checks, connecting your members to our national mental health resources and much more, your organizations are on the frontlines with us and we depend on you to provide the critical updates and resources our Veterans need to know regarding health care and staying safe.
 
VHA will continue to send a weekly VSO newsletter that will provide your organizations with key COVID-19 updates regarding health operations, policy changes, videos/training on key topics, VHA/VSO success stories, and frequently asked questions.

​We value our partnership and thank each of your organizations for your support.  Please continue to let us know how we can serve you and your members well and stay safe..
 
Richard A. Stone, MD
Executive in Charge
Follow EIC @USHVHA
Coronavirus FAQs: What Veterans need to know
​Our call centers and some VA health facilities are currently experiencing very high numbers of calls. To help us address the most urgent needs first, we ask that you use our online tools and frequently asked questions (FAQs) for routine or non-urgent questions. We’ll continue to update this page as the situation changes. Learn more here now.
The doctor can see you now ... on your computer or mobile device. With VA Video Connect, use your phone, computer or tablet to communicate with your VA provider over a secure video connection.
https://www.myhealth.va.gov/mhv-portal-web/ss04092018-the-doctor-can-see-you-now
Coronavirus can spread not only illness, but stress and anxiety, too. If you’re feeling uncertain or fearful, see these practical steps you can take to improve your well-being.
https://www.blogs.va.gov/VAntage/72665/veterans-stressed-coronavirus/
​A big “thanks” to our #VA volunteers on the ground who are helping as VA joins other U.S. government agencies in a coordinated response to coronavirus. For the latest updates, visit www.va.gov/coronavirus/.

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