Having trouble with the Member Site?
Below is a list of technical issues HQ AFSA is currently aware of and diligently working to fix. This list will be updated each Friday, so please check back to see if your issue is resolved. If your issue is not listed here, feel free to call 301-899-3500 or submit a trouble ticket here.
We apologize for the inconvenience, and ask for your patience as we work through many glitches from the recent upgrade of our database management system.
We apologize for the inconvenience, and ask for your patience as we work through many glitches from the recent upgrade of our database management system.
Reported Issue |
Status/Workaround |
| - Users are unable to update their profile information. System is unresponsive after clicking 'Save&Close' button | Status - Issue has been resolved |
| - Unable to change credit card billing information | Status - Issue has been resolved |
| - State AP (Armed Forces Pacific) is not present in dropdown | Status - Issue has been resolved |
| - Display of the member site is not showing up correctly in Internet Explorer | Workaround - Turn off Compatibility Mode - Submit Technical Issues request for further information |
| - Some reports are not functioning correctly or not accessible | Status - Issue has been resolved |
| - Some members encountering an issue resetting passwords | Status - Issue identified. Submit Technical Issues request for password reset issues |